Privacy Policy

Privacy at Vettide

Effective date: September 1, 2026

Vettide provides animal-wellness shopping, educational resources, and an optional on-device care companion. This policy describes the information handled through Vettide's website and iOS app.

Information you provide

• Account details: If you create an account, we process the name, email address, and password information required to provide sign-in and account access.
• Consultation requests: If you request veterinary-directed care coordination, we process the name, email address, animal category, state or region, and optional message you submit. Please do not include diagnostic details, medical records, or urgent concerns in that form.
• Orders: When you buy physical products through the separately hosted checkout, the checkout provider processes the purchase information needed to complete the order. Vettide does not collect card details in the iOS app.

Information collected automatically

Vettide uses PostHog storefront analytics to understand page and product interactions, anonymous device/browser identifiers, referral information, and session activity. This information helps us maintain and improve the storefront. It is not used for cross-app advertising tracking.

Your on-device care companion

Animal profiles, species choices, routine checklists, consultation-preparation notes, and planning dates created in My Care are saved only in local storage on your device. Vettide does not transmit those entries to our servers or share them with veterinary providers. The app does not request notification permission and does not send reminders or alerts.

How we use information

We use information to provide account access, respond to consultation requests, fulfill physical-product orders through the hosted checkout, support customers, protect the service, and improve the Vettide experience.

Sharing

We share information only with service providers that help operate Vettide, including the account, analytics, order, and contact-request services described above. We do not sell personal information. We do not provide diagnosis, treatment, dosing, prescription fulfillment, or emergency advice.

Data retention and choices

You can remove My Care information by deleting its profiles in the app or clearing the app's website data from iOS settings. For questions about account, order, or consultation-request information, contact Vettide at (417) 240-7707.

Changes to this policy

We may update this policy when our practices or applicable requirements change. We will post the updated effective date on this page.